Please note the following general terms and conditions governing the contractual relationship between you and us:
1 SCOPE
1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all further services and deliveries of the hotel (hotel accommodation contract) provided in this connection for the customer. The term "hotel accommodation contract" covers and replaces the following terms: accommodation, hospitality, hotel, hotel room contract.
1.2 The subcontractors or rented rooms, as well as their use for purposes other than accommodation, require the prior consent of the hotel in text form.
1.3 General terms and conditions of business of the customer apply only if this has been expressly agreed previously.
2 TREATMENT OF CONTRACT, PARTICIPATION, PERIOD
2.1 Contractual partners are the hotel and the customer. The contract is concluded by acceptance of the customer's request by the hotel. The hotel is free to confirm the room booking in text form.
2.2 All claims against the hotel shall be subject to a limitation period of one year from the statutory start of limitation. Compensation claims become statute-barred after five years, unless they are based on a violation of life, body, health or freedom. These claims for damages shall become statute-barred indefinitely within ten years. The statutes of limitation shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.
3 SERVICES, PRICES, PAYMENT
3.1 The hotel is obliged to keep the rooms booked by the customer and to provide the agreed services.
3.2 The customer is obliged to pay the prices of the hotel agreed for the room transfer and the other services used by him. This also applies to services provided by the customer directly or via the hotel, which are provided by a third party and are charged by the hotel.
3.3 The prices agreed upon including the taxes and local taxes applicable at the time of conclusion of the contract. Local taxes are not included, which are owed by the guest according to the respective local laws, such as tourist tax, as well as service fees for inclusive packages. If the statutory value-added tax or the new introduction, change or abolition of local taxes on the object of performance after the contract is amended, the prices are adjusted accordingly. In the case of contracts with consumers, this applies only if the period between the conclusion of the contract and the fulfillment of the contract exceeds four months.
3.4 The hotel may make its consent to a subsequent reduction in the number of rooms booked, the hotel's performance or the length of stay of the customer dependent on the price of the rooms and / or the hotel's other services.
3.5. The invoices are due at the latest on departure without deduction and in cash. The receipt of checks, credit cards and other means of payment is only made for the sake of performance. Credit card payments (Amexo, Diners, Visa and Master) are only accepted for the payment of amounts which are neither subject to a commission requirement nor are discounted special prices.
3.6 Invoices of the hotel without due date shall be payable within 10 days of receipt of the invoice without deduction. The hotel can demand the immediate payment of due receivables from the customer at any time. In the event of a delay in payment, the hotel is entitled to charge the currently applicable statutory default interest of 8% or, in the case of legal transactions in which a consumer is involved, in the amount of 5% above the base rate. The hotel reserves the right to prove higher damages.
3.7 The hotel is entitled to demand a reasonable advance payment or security deposit, for example in the form of a credit card guarantee, upon conclusion of the contract by the customer. The amount of the advance payment and the payment dates can be agreed in the contract in text form. The statutory provisions shall remain unaffected in the case of prepayments or security payments for package tours.3.8. In the case of reservations made via an Internet portal, which have not been guaranteed by providing a credit card, the hotel reserves the right to send the guest a separate reservation confirmation and to request a credit card number or deposit to secure the reservation. In order to prevent misuse, the hotel reserves the right to cancel a non-guaranteed reservation in a particular case, if a consultation by the hotel is not possible under the telephone number or email given by the guest. In such cases there is no entitlement to accommodation.
3.9 In justified cases, for example the client's payment arrears or extension of the scope of the contract, the hotel is entitled to advance payment or security as defined in clause 3.6 above or to increase the advance payment or security performance agreed upon in the contract up to the full after the conclusion of the contract Agreed remuneration.
3.10 The hotel is also entitled, at the beginning and during the stay, to demand a reasonable advance payment or guarantee as defined in section 3.6 for existing and future receivables from the contract, insofar as such is not already provided in accordance with Clause 3.6 and / or Clause 3.7 Has been carried out. 3.11 The customer can only set off or offset against a claim of the hotel with an undisputed or legally binding claim.
4 CANCELLATION OF THE CUSTOMER (CANCELLATION, CANCELLATION) / NON-RESPONSIBILITY OF HOTEL SERVICES (NO SHOW)
4.1 A withdrawal of the customer from the contract concluded with the hotel is only possible if a right of rescission has been expressly agreed in the contract, there is another statutory right of withdrawal or if the hotel expressly agrees to the cancellation of the contract. The agreement of a right of withdrawal as well as the possible consent to a cancellation of the contract shall be made in text form.
4.2 Provided that a date for the cancellation of the contract has been agreed between the hotel and the customer, the customer may withdraw from the contract by then without incurring payment or compensation claims for the hotel. The right of withdrawal of the customer expires if he does not exercise his right to rescind the hotel by the agreed date.
4.3 If a right of withdrawal has not been agreed upon or has already expired, there is no statutory right of rescission or termination and the hotel does not agree to a cancellation of the contract, the hotel reserves the right to the agreed remuneration despite non-utilization of the service. The hotel has to charge the income from the rental of the rooms and the expenses saved. If the rooms are not rented elsewhere, the hotel can deduct the flat rate for expenses saved. The customer is obliged in this case to pay at least 90% of the contractually agreed price for overnight stays with or without breakfast as well as for lump-sum arrangements with third-party services, 70% for half-pension and 60% for full-pension arrangements. The customer is free to prove that the above claim has not occurred or has not occurred to the required amount.
4.4 Payments for early bookings can not be reimbursed if the guest can not start the booked stay. However, the payment already made will be reimbursed in full for each newly booked stay, if this is accrued by the guest or by a person to be determined by him within one year.
4.5 The binding booking of a package deal (voucher) is deemed to have been accepted and a refund or return of the voucher for other purposes is not possible.
However, the voucher holder can book another travel date within the period of validity for a fee of 30 euro if the voucher is canceled in due time on request and subject to availability. The following cancellation fees apply:
-1. from 2 months (60 days) before the start of the trip 25%
-2. from 1 month (30 days) before the start of the trip 35%
-3. from 14 days before the start of the trip 50%
-4. from 7 days before the start of the trip 100%
If a voucher is extended during the validity of the voucher, the hotel will charge an expense allowance of 20% of the travel price.
The rebooking of package tours (booked with a voucher) as well as discounted bookings within 7 days before the agreed arrival is not possible.
If a confirmed booking is not used (no show), the full right to reimbursement of the travel price expires.
4.6 In the case of discounted travel vouchers, the hotel is entitled to charge an additional fee of EUR 15/day for booking busy dates (holidays and weekends).
4.7 In the case of travel vouchers in discounted form, the hotel is entitled to subsequently calculate an inflation-related compensation when redeemed during the 3-year validity period.
5 RESERVATION OF THE HOTEL
5.1 If it was agreed that the customer can cancel the contract free of charge within a certain period of time, the hotel is entitled to withdraw from the contract during this period, if other customers' requests for the contractually booked rooms are available and the customer makes a request for the hotel The right to rescind the contract.
5.2 If an advance payment or security deposit agreed or demanded in accordance with Clause 3.6 and / or Clause 3.7 is not made even after the expiry of a reasonable period of grace set by the hotel, the hotel is also entitled to withdraw from the contract.
5.3 Furthermore, the hotel is entitled to withdraw from the contract for materially justified reasons, in particular if:
- Force majeure or other circumstances beyond the control of the hotel make the fulfillment of the contract impossible,
- rooms or rooms are culpable under misleading or false information, or to conceal essential facts; The identity of the customer, the solvency or the location,
- the hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation, security or prestige of the hotel in the public without being attributable to the hotel's sphere of control or organization,
- the purpose or the reason of the stay is illegal,
- there is a breach of paragraph 1.2 above.
5.4 The entitled rescission of the hotel does not constitute a claim of the customer for damages.
6. ROOM REQUIREMENT, -UNITATION AND REPAYMENT
6.1 The customer shall not be entitled to the provision of certain rooms, unless this has been expressly agreed.
6.2 Booked rooms are available to the customer from 14:00 on the agreed arrival day. The customer is not entitled to any earlier provision.
6.3 On the agreed day of departure, the rooms are to be vacated by the hotel at the latest by 10:00 am. Thereafter, the hotel may charge 50% of the full price (list price) up to 18:00 hours due to the late evacuation of the room for its contractual use, starting at 18:00 hours 90%. Contractual claims of the customer are not justified thereby. The exhibitor is free to prove that the hotel has not received any or a significantly lower claim for usage charges. In the case of early or late arrivals (differing from the regular arrival times) announced by the hotel, the hotel is entitled to impose the expenses incurred on the guest, but at least 10 euros.
7 LIABILITY OF THE HOTEL
7.1 The hotel is liable for damage caused by injury to life, body or health. Furthermore, it is liable for other damages which are based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent violation of contractual obligations of the hotel. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages shall be excluded, unless otherwise stipulated in this clause 7. Should disturbances or deficiencies in the services of the hotel occur, the hotel will endeavor to remedy the situation if the customer is aware of the complaint or the customer's immediate complaint. The customer is obligated to contribute to the reasonable, in order to remedy the disturbance and keep a possible damage low.
7.2 The hotel shall be liable to the customer for any items brought in according to the statutory provisions. The hotel recommends the use of the hotel or room. If the guest wishes to collect money, securities and valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, a separate storage agreement with the hotel is required.
7.3 Insofar as the customer is provided with a parking space in the hotel car park, also for a fee, no deposit agreement is concluded. The hotel is only liable in the case of loss or damage to motorized vehicles parked or parked on the hotel premises and their contents, only in accordance with section 7.1, sentences 1 to 4 above.
7.4 Wake-up calls are carried out by the hotel with the utmost care. Messages, mail and guest deliveries are treated with care. The hotel accepts the delivery, storage and - upon request - for the remittance of the same. The hotel shall only be liable in accordance with the provisions of clause 7.1, sentences 1 to 4 above.
8 FINAL PROVISIONS
8.1 Amendments and additions to the contract, the acceptance of the application or these general terms and conditions shall be made in text form. Unilateral changes or additions by the customer are ineffective.
8.2 Place of performance and payment as well as exclusive court of jurisdiction - also for checks and exchange disputes - is in commercial traffic Prague. If a contractual partner fulfills the requirement of ยง 38 para. 2 ZPO and does not have a general jurisdiction in Germany, the court of jurisdiction is Prague with the place of jurisdiction Praha 10.
8.3 Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.